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- Human Resource Specialist, ON, USA

Human Resource Specialist


Mississauga, ON

Bell is a truly Canadian company with over 138 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.

The Field and Network Services team is focused on ensuring we meet all customer appointments and drive a customer focused culture. Today the team is seeking an innovative, creative and dynamic individual to conduct advanced analytics and data mining and generate business insights to drive significant Control Center process improvements, be involved in change management and execute on key reporting initiatives. This is an excellent opportunity for an individual looking to work in a high profile and challenging environment.

As the Human Resource Specialist for the Field Operations team, you will be responsible for supporting the Director of the Field Team on district initiatives. Your responsibility will include advising and supporting Field leaders with unionized non-management issues related to the Collective Agreement including performance management and administering administrative and disciplinary measures. You will be required to assist management in developing and implementing solutions through culture, processes and best practices while ensuring compliance of all internal policies and Federal/Provincial laws.

Job Duties/Accountabilities:

Assist Field Manager and Director with district initiatives
Provide grievance and support to CP2/CP3 Control Centre managers
Assist with Step II grievance meetings and attend arbitrations, ensuring that all pertinent and supporting grievance information is captured in the Grievance Management Portal
Provide Labour Relations and Collective Agreement support to front-line leaders
Guide front-line leaders in preparing documented Action Plans and Performance Improvement Plans
Assist front line leaders in applying performance management, deep dives, reporting, administrative and disciplinary measures
Track and maintain all performance, administrative and disciplinary action plans
Provide attendance management and progress reporting to CP4, CP3 teams
Manage the hiring & recruitment process for the district including job posting, preparation of recommended candidate list and conducting interviews
Co-ordinate and facilitate non-management review boards
Recommend and execute on local and corporate district initiatives
Act as an information resource to provide advice support for complex employee cases
Liaison with Human Resources, Manulife and the Bell Disability Management Group on complex disability cases and medical accommodations, ensuring that the workplace is properly equipped to deal with supported accommodations/limitations
Deliver quality results in a stimulating and ever-changing environment with tight deadlines
Potential to manage a small team of associates

Critical Qualifications/Competencies:

Minimum of 2 years experience in leading non-management employees
Strong leadership skills
Ability to establish & maintain effective relationships with all levels of management
Strong knowledge of the Collective Agreement and the ability to partner and maintain a strong working relationship with the Union
Strong working knowledge of Word, PowerPoint and Excel
Excellent verbal and written communication skills, presentation and writing skills, including the ability to prepare quality presentations with minimal guidance and effectively present and influence at senior levels of the organization
Knowledge of corporate policies including Health & Safety, Presence at work, The Civility Guidelines and the Code of Business Conduct
Ability to adapt and work in a fast paced environment with minimal supervision and to thrive in ambiguous situations
A natural leader, with strong organizational and planning skills, able to challenge the status quo, negotiate successful outcomes, manage change and deliver results
Proven track record to establish and nurture strong collaborative relationships at all levels of management
Strong problem solving and decision-making skills

Preferred Qualifications/Competencies:

University degree

Human Resource Management certificate
Field Services experience
SAP knowledge

Working conditions:

Field operations is a 24hr/Day Operation
HR Specialist office hours are generally Monday to Friday standard business hours, some exceptions may apply
Some travel within Ontario may be required

BCE:WKP #Feature*LI-PT1

Bilingualism is an asset (English and French)

Additional Information:

Position Type: Management
Job Location: Canada : Ontario : Mississauga
Application Deadline: 08/24/2018
Please apply directly online to be considered for this role. Applications through email will not be accepted.

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

Created: Canada, ON, Mississauga

Job posted on 11 August 2018.
Please mention Human Rights Jobs while applying for this position.