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- Case Reader, VA, USA

Case Reader

Prince William County Government

Prince William County, VA

$50,486 - $85,683 a year - Full-time, Temporary

Looking for a job where you can apply both your knowledge about public benefits and your aptitude for understanding and applying policy? Are you ready for the challenge of teaching your skills to other professionals? The Prince William County Department of Social Services is seeking an experienced staff member to work as a Case Reader on the team that determines eligibility for public assistance programs (Medicaid, SNAP or TANF). The Case Reader will serve as part of the quality assurance program and will review the eligibility decisions made by other staff to ensure they meet all requirements and standards. The Case Reader will possess a strong attention to detail that will assist them to not only identify errors, but offer feedback on key topics in eligibility management. The Case Reader's job will focus on two areas: First, to identify errors and their root causes; and second, to teach staff how to both make corrections and avoid future errors.

The ideal Case Reader will have strong previous experience in determining eligibility for TANF, SNAP and Medicaid. He or she will work closely with staff to review work, identify errors or problems, provide constructive feedback, determine trends and patterns, create and deliver training, and track metrics. He or she must have experience using public benefits computer systems (e.g VaCMS) to determine eligibility. The Case Reader must be organized, efficient and possess excellent interpersonal skills. This is a fast-paced job working in a team environment.
The successful candidate must demonstrate flexibility and be able to work with limited supervision. All DSS staff members are required to provide emergency human services work in the event of an emergency or disaster.

Come be part of a team that does challenging and rewarding work for the community. Get off the highway, work closer to home and join an organization that values its staff, provides excellent training and offers great benefits!

2+ years working with VaCMS or similar eligibility systems; 3 – 5 years making eligibility decisions for Medicaid, SNAP and TANF; experience managing a large public benefits eligibility workload and experience reviewing or auditing the work of others.

ENTRY SALARY: $50,485.50 - $68,094.00/yr.

NOTE: The selected candidate will be required to pass a pre-employment background check.

General Definition of Work, Typical tasks, Knowledge, Skills and Abilities

The statements in this class specification are intended to describe the general nature and level of work being performed by incumbent(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


Performs intermediate level professional human services work involving screening and assessment of customer's eligibility for programs and services. Work activities generally involve determining eligibility, authorizing benefits or services, investigating welfare fraud, providing employment related services and support, or authorizing childcare service in multiple program areas.

Work is performed in a high performance team environment. Work is performed under regular supervision. May provide work direction to or limited supervision over subordinate Human Services Workers. May participate in the Supervisory Training Program. (All DSS staff members are required to provide emergency work in the event of an emergency or disaster.)


This level is characterized by work activities that require application of knowledge and experience as a skilled specialist. Work generally involves making eligibility determinations in multiple program areas.


Interviews customers and conducts needs assessments;
Evaluates customers' qualifications and advises of available services, rights and responsibilities;
Provides information and referral to community human service organizations; identifies alternative services and resources; Explains temporary nature of benefits and services;
Interprets, applies and follows applicable program policies and procedures; Researches customer history and completes computer matches;
Obtains and verifies client information; Composes correspondence;
Maintains case records, files and documents;
Provides court testimony for fraud cases. Manages ongoing caseloads.
May provide training, instruction, and work direction or limited supervision to subordinate employees.

Explains temporary nature of benefits/services; Initiates eligibility process;
Determines eligibility and authorizes benefits/services; Provides court testimony for fraud cases;
Investigates cases for welfare fraud; Prepares cases for court;
Presents cases in court as representative of DSS;
Provides front-end fraud prevention and detection services; Provides court testimony for fraud cases;

Counsels customer stressing personal responsibility and self-sufficiency; May conduct home visits and perform field work.
Provides in depth counseling assessments, emergency counseling, guidance and referrals; Advocates for customers;
Operates certified Job Resource Rooms;
Conducts Job Readiness training; and work with employers to develop jobs for Department of Social Services clients;
Provides services under Workforce Investment Act; and work with vendors and businesses in order to provide services to clients; Develops employment services for prospective employers;
Provides employment related services through grant programs;

Counsels customer stressing personal responsibility and self-sufficiency; May conduct home visits and perform field work.
Provides in depth counseling assessments, emergency counseling, guidance and referrals; Advocates for customers;
Determines eligibility and authorizes benefits and services; Conducts home visits and performs field work;
Education and Experience

Any combination of education and experience equivalent to a Bachelor's degree and 2 years of professional-level experience in determining eligibility for more than one public assistance programs (Medicaid, SNAP, TANF).

Special Requirements
Department of Social Services Requirement:
According to Virginia Department of Social Services (effective January 1, 2014) and Virginia Department of Juvenile Justice Standards 6 VAC 35-140-260 (effective 2005), the following background checks may be conducted depending upon the nature of the position: reference check, local, state and national criminal record (fingerprinting), Child Protective Services record, DMV record, and credit history.

Job posted on 5 October 2018.

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